Robotic Process Automation (RPA) for Robi Axiata Limited

Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions. RPA technology, sometimes called a software robot or bot, mimics a human worker, logging into applications, entering data, calculating and completing tasks and logging out. RPA software is not part of an organization's IT infrastructure. Instead, it sits on top of it, enabling a company to implement the technology quickly and efficiently -- all without changing the existing infrastructure and systems.

Benefits:

Robotic process automation technology can help organizations on their digital transformation journeys by:

• 1) Enabling better customer service.
• 2) Ensuring business operations and processes comply with regulations and standards.
• 3) Allowing processes to be completed much more rapidly.
• 4) Providing improved efficiency by digitizing and auditing process data.
• 5) Creating cost savings for manual and repetitive tasks.
• 6) Enabling employees to be more productive.

Business Process Scopes of RPA:

• Erased Voucher Complaint Resolution Process
• Unwilling Combo Bundle Purchase through Easy load SR Resolution Process
• Periodic report preparation and dissemination
• CLM Complaint Resolution Process automation
• Automate BTL Communication Process
• Automate selective Email response for the Blank and unclear queries
• Complaint Call Cost Rebate Process
• Non-voice Quality Audit
• WIC Managed service payment process through RPA
• WIC Agent performance reporting
• Revamp for DCRM (4 RPA) : 1. CRM web page - Data pack bundle