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Product Details

bKash CIMT Solutions

Call Center / Customer Interaction & Alternative Service

bKash Call center call will receive by Agent & Details information of the caller will automatically pop-up to Agent machine. With this system agent can create ticket & resolve customer problem. Below modules are incorporated in the system:

Customer Information Check
Pin reset
Account Status
Transaction History
Transaction Limit
Transaction Statement
Call History & Disposition History
Agent Management
Merchant Management
Campaign Management
Survey Management
Bulk Survey Report

Ticketing Tools

bKash Plus Module

First Level User
First level users functionality
Ticket history view option
Additional functionality of account number input modality
Ticket history table columns
Additional functionality of ticket history table view
Ticket details view
Additional functionality of ticket details view page
Re-open ticket
Add ticket
POE description
Functionality of POE
Field types of POE
Ticket checker (bKash Plus Back Office)
Group Ticket viewer
View Ticket
Search Ticket
Perform Activity to Change Ticket Status

Front Office Module
bKash Plus ticketing tool
Mini Dashboard
Back office checker
Team Coordinator module
Regional Coordinator module
Supervisor Module
Main Dashboard for supervisor/Manager
Facebook integration
Webmail integration
web chat

Tools and Technologies

Codeigniter(MVC) MS SQL Server Bootstrap Html5 Css3 Jquery Load Balancer

System Requirements

(Not Available Right Now)