Divergent Technologies Ltd.

Product Details

bKash CIMT Solutions

Call Center / Customer Interaction & Alternative Service

bKash Call center call will receive by Agent & Details information of the caller will automatically pop-up to Agent machine. With this system agent can create ticket & resolve customer problem. Below modules are incorporated in the system:

  • Customer Information Check
  • Pin reset
  • Account Status
  • Transaction History
  • Transaction Limit
  • Transaction Statement
  • Call History & Disposition History
  • Agent Management
  • Merchant Management
  • Campaign Management
  • Survey Management
  • Bulk Survey Report

Ticketing Tools

bKash Plus Module

  • First Level User
  • First level users functionality
  • Ticket history view option
  • Additional functionality of account number input modality
  • Ticket history table columns
  • Additional functionality of ticket history table view
  • Ticket details view
  • Additional functionality of ticket details view page
  • Re-open ticket
  • Add ticket
  • POE description
  • Functionality of POE
  • Field types of POE
  • Ticket checker (bKash Plus Back Office)
  • Group Ticket viewer
  • View Ticket
  • Search Ticket
  • Perform Activity to Change Ticket Status
  • Front Office Module
  • bKash Plus ticketing tool
  • Mini Dashboard
  • Back office checker
  • Team Coordinator module
  • Regional Coordinator module
  • Supervisor Module
  • Main Dashboard for supervisor/Manager
  • Facebook integration
  • Webmail integration
  • web chat

Tools and Technologies

Codeigniter(MVC) MS SQL Server Bootstrap Html5 Css3 Jquery Load Balancer

System Requirements

(Not Available Right Now)

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